Refunds depend on service type and project stage.
This policy reflects current RapidBizz business rules and should be legally reviewed before final publication.
Website & design projects
Deposits and advance payments are generally non-refundable once work has started, resources have been allocated or design/development work has been delivered. If work has not started, a request may be reviewed case by case.
Hosting
Eligible hosting refunds may be requested within 15 days of purchase, subject to usage and non-refundable third-party costs.
SaaS subscriptions
SaaS subscription payments are non-refundable once the subscription period begins, except where required by applicable law.
Cancellation
Clients may request cancellation in writing. Completed work, allocated resources, third-party costs and time already spent may be deducted before any refundable balance is determined.
Non-refundable third-party costs
Domains, hosting, licenses, API charges, payment-gateway fees and other external purchases may be non-refundable.
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